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	<title>The Design State &#187; writing</title>
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	<description>A weblog about government web design.</description>
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		<title>Writing for Government Websites</title>
		<link>http://thedesignstate.com/2009/03/28/writing-for-government-websites/</link>
		<comments>http://thedesignstate.com/2009/03/28/writing-for-government-websites/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 17:55:32 +0000</pubDate>
		<dc:creator>Adam Harvey</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[jakob nielsen]]></category>
		<category><![CDATA[writing]]></category>

		<guid isPermaLink="false">http://thedesignstate.com/?p=171</guid>
		<description><![CDATA[If you want to know how folks read webpages, Jakob Nielsen will tell you right away: They don&#8217;t. The average user skims and scans the pages they visit in order to determine whether the page content is relevant to their interests. The point: cut to the chase. No one wants to read mission statements, statements [...]]]></description>
			<content:encoded><![CDATA[<p>If you want to know how folks read webpages, <a href="http://www.useit.com/alertbox/9710a.html">Jakob Nielsen will tell you right away</a>: They don&#8217;t. The average user skims and scans the pages they visit in order to determine whether the page content is relevant to their interests. The point: <a href="http://www.useit.com/alertbox/intro-text.html">cut to the chase</a>. No one wants to read mission statements, statements from the director, or anything that doesn&#8217;t help direct them to the content they are looking for.</p>
<p>If you&#8217;re in Washington DC the week of April 5th &#8211; 10th, <a href="http://www.nngroup.com/events/washington_dc/agenda.html">you can take Jakob Nielsen&#8217;s class on writing for the web</a>.</p>
<p><a href="http://www.nngroup.com/">They&#8217;ll also be in London, San Francisco and Sydney this year</a>, but if you can&#8217;t make it to any of these conferences, you can always read through the section on his website devoted to <a href="http://www.useit.com/papers/webwriting/">Writing for the Web</a>.</p>
<p>I tried to make this post short, so you wouldn&#8217;t skim it. Did you?</p>
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